About Us

Watch our video introduction.

Who We Are

City House has been around for more than 27 years, helping and impacting the lives of at-risk youth in Collin County. Founded in 1988 when Plano school teachers Nancy Boyd and Kay Goodman noticed several of their students living out of their lockers, what began as a six-bed teen homeless shelter has grown into a 48-bed multi-faceted organization serving at-risk youth due to abuse, neglect or homelessness. Our mission: Protecting Youth, Empowering Change, Transforming Lives. City House is a 501(c)(3) nonprofit organization.


What We Do

City House’s primary mission is to help at-risk children and young adults who have been abused, neglected or are homeless. We serve youth ages newborn to 21-years-old through three primary programs — our Emergency Shelter for children in Plano, Outpatient Counseling Services for individuals and families, and our Transitional Living Program in both Plano and Frisco. Many do not realize that abuse, neglect and homelessness exists in such an affluent area like Collin County, but it is unfortunately true.


Our Programs


My Friend’s House: City House’s 24-bed emergency shelter opened in 2009, serving children ages newborn to 17-years-old, who can stay up to 90 days. We provide round-the-clock care and services, working with Chid Protective Services for kids who have been removed from their home due to abuse, neglect, abandonment or dangerous environment. Runaway and homeless youth are also granted help with an average stay of 21-30 days, and services from our trained staff toward getting them back home or into foster care. My Friend’s House specializes in keeping siblings together, and is the only shelter of its kind in Collin County.


City House also offers Outpatient Counseling Services at My Friend’s House, with a licensed therapist on staff who is experienced in providing effective, solution-focused individual and family therapy with proven results through the use of evidence-based counseling methods. Families and/or individuals are able to come and participate in eight free sessions. Our counselors work with those who are looking to stay in front of family problems before they turn into runaway or homeless situations. You do not have to be in our care at the shelter to get help; we encourage any youth or family that is concerned about their situation at home to contact us for free counseling towards easing family conflict and issues.


Transitional Living Program (Plano and Frisco): City House’s Transitional Living Program (TLP) is designed for homeless young adults, ages 18 to 21, focusing on helping them grow and learn to live independently. These young adults are aspiring individuals, often coming from a home with family conflict, and are therefore homeless. They are from our own local communities, and part of the beauty of our TLP program is that we are able to keep them in their comfort zones, continuing to attend the same schools they've always attended, etc. These are good kids who simply need help.

We offer residency in two homes in Plano - one for males and one for females - as well as a home in Frisco for females. The program is voluntary, with a thorough application process and conditions that residents attend school and/or work, with City House staff supervision at the home, as well as strict rules that each must abide by (i.e. no overnight guests, no drugs or alcohol, certain chores, etc.). Residents can stay up to 18 months. They are also required to attend life skills classes that focus on topics like budgeting, searching for a job, learning how to do laundry and other chores, resume building, interviewing and applying for college.

Click here to read about KC, just one example of a success story that has come out of our TLP program.


City House also operates a Youth Resource Center in Plano, where any youth or young adult can come by and get help for free, whether looking to speak with a counselor, needing help finding a job or even taking one of City House’s life skills classes. Help is available for residents and non-residents alike. Feel free to learn more about our TLP program before officially applying as a possible resident. Our door is open.

Not getting along with your parents/family and don’t know where to turn? Is your current home situation one that you feel you cannot stay any longer or your parents/guardian asked you to leave? Contact us and see how we can help you:

Plano Youth Resource Center: 901 18th Street, Plano, 75074 (972-424-4626)