Community Outreach Caseworker

Hourly; Non-Exempt Status

Reports To:  Shelter Program Manager  

General Purpose: Provide case management and coordination of all client services for youth in the Street Outreach Program ages 18 thru 21 years old affected by abuse, neglect, and homelessness. Work as part of the City House team and participate in the on-call rotation. Assist in providing outreach and building relationships through community connections to strengthen program resources, referrals and outreach efforts.

Essential Functions:

  1. Provides initial crisis intervention, ongoing case management and life skills to runaway, homeless, and at-risk youth and their families referred to City House.
    • Participate in the Potential Client Review interdisciplinary team when reviewing initial crisis call
  2. Youth Resource Center: responsible for the daily operations of the Drop-In Center including opening, closing, overseeing outreach supplies and providing clients with resources and referrals either within or outside of the agency.
    • Maintain and keep all SOP client files updated
  3. Assist in developing and maintaining documentation of all outreach clients.
    • Maintain current system for all initial crisis calls
    • Assist in reviewing and updating assessment documentation when needed
  4. HMIS: Maintain all program/grant required documentation of clients within the RHY funded programs.
    • Enter & Exit clients into HMIS
    • Maintain all HMIS records for required grant funded programs
    • Completes monthly tracking for TLP and SOP funded programs
  5. Safe Place: Maintains all Safe Place records within dates including monthly reports.
    • During business hours is the first responder for all Safe Place calls (after hours calls go to on-call system)
    • Follow up on all Safe Place calls within 24 business hours and report back to NSP
    • Complete monthly reports for NSP
    • Work with Outreach Manager in all Safe Place related activities including assisting with site visits
  6. Community and School Outreach: Cultivate and maintain relationships with school staff, community members and social service agencies.
    • Attend monthly community meetings
    • Educate community members on services provided at City House
    • Cultivate partnerships with referring social service agencies
    • Experience in public speaking with various size groups
    • Gathering community resources necessary to meet client needs
  7. Youth Advisory Board: Assist Outreach Program Manager with Youth Advisory Board tasks including:
    • Attending monthly meetings
    • Act as co-liaison to YAB and ISD’s
    • Assist in YAB school and community outreach events
  8. Roving Team: Assist in managing the Roving Team including driving, locating street youth, providing referrals and setting up process for documentation of roving efforts.
  9. Grant Writing: Proofread and assist in compiling research for grants.
  10. Meets regularly with direct supervisor for overall program evaluation and updates.
  11. Participates in all required trainings while maintaining mandated annual training hours.
  12. Sets high standards for professional, technical, personal conduct and competence.
  13. Experienced and skilled working with Excel, Word, Power-point, and Database entry.
  14. Provides referrals and recourse as needed to families needing additional treatment services.
  15. Reports immediately any suspected child abuse/neglect of a child to administrator and DPFS child abuse hotline.
  16. Emphasizes safety to keep employee injury to a minimum.
  17. Maintain full confidentiality regarding residents/clients, other employees and agency issues. Employee will not discuss agency business or difficulties when residents or clients are present.

Minimum Physical Requirements:

  • Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force continuously to move objects and/or people.
  • Good depth perception and field of vision required.
  • Ability to bend, stoop, twist, turn, reach, lift, carry, pull, climb, and kneel, with approximately 50% of the time spent walking and standing.

Qualifications/Basic Job Requirements:

  1. Bachelor degree in social work with 1 years of experience or Master’s in social work with 6 months experience in related field.
  2. Minimum of 6 months of experience providing outreach or related care for RHYS.
  3. Specific experience working with at risk and homeless youth.
  4. Educated and experience working with youth who identify as LGBTQ.
  5. Valid driver's license and insurance.
  6. CPR Certification must be current, or obtained within 30 days of hire. Willingness to take first aid training and restraint training.
  7. Effective communication skills, both oral and written. Effective organizational skills. Ability to establish and maintain effective working relationships with other employees and the public. Ability to perform duties with minimal supervision if necessary.
  8. This position is funded through state and federal grants and is subject to termination if funding ceases.

Current Openings:

Full-Time Weekday (Monday – Friday)
1st shift 6am-2:30pm (30-min break)

Part-Time Weekend (Saturday & Sunday)
2nd shift 2pm-10:30pm (30-min break)

Overnight Part-Time Weekend (Friday & Saturday)
10pm-6:30am (30-min break)

PRN (Any shift that may fit your schedule of availability)
All shifts are the same Weekdays & Weekends:
-1st Shift: 6am-2:30pm (30-min break)
-Mid Shift: 10am-6:30pm (30-min break)
-2nd Shift: 2pm-10:30pm (30-min break)
-Overnight: 10pm-6:30am (30-min break)


Please send your resume to Tracey McClain at

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Download Employment Application: (Word)   (PDF)