MFH Case Manager

Salary; $29,500-$31,500

General Purpose: Oversee the overall case management and coordination of all client services for youth at My Friends House ages birth through 17 yrs old who have been affected by abuse, neglect, and homelessness. Working as part of the of My Friend’s House team and participating in the on-call rotation.

Essential Functions:

  1. Maintain skills necessary to conduct outreach within the community and speak about City House’s mission serving youth and young adults.
  2. Gather data necessary to produce outcomes and reports for clients goals.
  3. General understanding to maintain licensing guidelines for clients.
  4. Participate in on-call rotation lasting 7 days about every 2 months.
  5. Maintain effective and appropriate rapport with clients and families using Trauma-Informed approach.
  6. Provides referrals and resources as needed to clients/families needing additional treatment services.
  7. Reports immediately any suspected child abuse/neglect of a child.
  8. Emphasizes safety to keep employee injury to a minimum.
  9. Maintain open communication with all Child Care Specialist regarding clients behaviors.
    • Collect necessary documentation from Child Care Specialist on clients behaviors and progress to include in client weekly updates
    • Provide necessary training for Child Care Specialist related to expertise
  10. Maintain full confidentiality regarding residents/clients, other employees and agency issues.  Employee will not discuss agency business or difficulties when residents or clients are present.
  11. Participates as a member of an interdisciplinary team to meet the physical, emotional, behavioral, educational and social needs of all participants, as outlined in individual service plans.
    • Lead MFH Client staffing to provide updates on case relevant to your case load
  12. Responsible for intake and assessment; direct service linkage and referral; service planning and contracting; case coordination and advocacy; and follow up and after care.
  13. Maintain all client files on case load for both CPS and RHY with ongoing paperwork such as (medical appt. paperwork/RHY or Infant daily sheets/pass forms/etc)
  14. Case Management
    • Weekly case management meetings clients and completed case notes
    • Set weekly goals based on sub-program requirements (CPS/RHY/unaccompanied RHY)
  15. Client Appointments
    • Scheduling general and follow-up client appointments and accompany clients when necessary
    • Gather information from staff and client to review during appointment
    • Counseling: communicating clients progress and goals with clients counselor and ensuring counseling is set up for each client as necessary
  16. Update client guardian (including CPS worker) weekly on service planning progress
    • Coordinate discharge location and complete paperwork
    • Work with client guardian to identify appropriate discharge location
  17. Enter all CPS & RHY clients into database system
  18. Complete reports as needed (monthly and quarterly)
  19. Screen initial crisis sheets
    • Present potential clients to direct supervisor and leadership staff for possible program entry

Qualifications/Basic Job Requirements: 

  • Bachelor's degree in social work or related social service field.
  • Minimum of one year of experience working with children in a residential setting or related experience.
  • Knowledge of issues related to teen homelessness, abuse and neglect, life skills, child development and child and adolescent development.
  • Valid driver's license and insurance.
  • CPR Certification must be current, or obtained within 30 days of hire.  Willingness to take first aid training and restraint training.
  • Effective communication skills, both oral and written. Effective organizational skills.  Ability to establish and maintain effective working relationships with other employees and the public.  Ability to perform duties with minimal supervision if necessary.
  • Ability to high standards for professional, technical, personal conduct and competence.
  • Experienced and skilled working with Excel, Word, PowerPoint, and Database entry
  • This position is funded through state and federal grants and is subject to termination if funding ceases.

Minimum Physical Requirements:

    • Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force continuously to move objects and/or people.
    • Good depth perception and field of vision required.
    • Ability to bend, stoop, twist, turn, reach, lift, carry, pull, climb, and kneel, with approximately 50% of the time spent walking and standing.
    • Ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative, and the ability to differentiate tone and volumes in conversations.


Please send completed Employment Application and resume to Donna Melton, Director of Operations

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Open Employment Application, complete and save it, and then email it and your resume to the hiring manager. (PDF)