Our Programs

Here for a Reason

Today we serve youth ages newborn to 21-years-old through three primary programs: Emergency Shelter for children that includes outpatient Counseling Services for individuals and families, our Transitional Living Program comprised of homes and our Youth Resource Center that also houses our Outreach Services that are at the core of the programs.

City House Emergency Shelter (Ages newborn to 17 years)

Known as “My Friend’s House” the emergency shelter provides round-the-clock care and services in partnership with Child Protective Services for kids who have been removed from their home due to abuse, neglect, abandonment or dangerous environment.

My Friend’s House serves primarily Collin and Dallas County’s and is the ONLY shelter of its kind in Collin County that specializes in keeping sibling groups together.

The name My Friend's House was decided upon so that children and teenagers would not have to tell their peers or classmates that they were in a shelter. They have the comfort of saying they stay at "My Friend's House."

Missing, Abducted, Runaway, and Throwaway Children

Runaway and homeless at-risk youth are also granted help with an average stay of 21-30 days, often referred through the juvenile court system, school districts, or have found us word-of-mouth.

In suburbia today, when there is no longer a couch to sleep on, the kids take to the streets. The moment that transition occurs, they become classified as high-risk runaway children and almost immediately become susceptible to risky behavior, including prostitution, drugs and crime that will eventually escalate, often ending in incarceration.

According to National Incidence Studies, it is estimated that one out of every three children that run away is lured into sex trafficking within 48 hours of leaving home. Even more frightening is the fact that the average age of entry into sex trafficking is between 12 and 13 years old.

Our trained staff stands ready to work towards getting them back home or into a proper foster care home as soon as possible.

The following Services are provided to our Residents:

  • Basic Needs (food, clothing, shelter)
  • Case Management/Assessment Services
  • Medical/Dental assistance
  • Development evaluations
  • Psychological Assessments
  • Education assistance
  • Life Skills
  • Counseling: individual, group and family
  • Transportation to and from their existing schools
  • Enrichment Experiences

Call us today for immediate assistance: 972-424-4626

Youth and Family Services

City House also offers non-resident Counseling Services with licensed therapist’s on staff who are experienced in providing effective, solution-focused individual and family therapy with proven results through the use of evidence-based counseling methods.

Families and/or individuals are able to come and participate in eight free sessions. Our counselors work with those who are looking to stay in front of family problems before they turn into runaway or homeless situations, such as:

  • Counseling
  • Healthcare Assistance
  • Free Counseling services for any youth & their families with licensed social workers on staff
  • Running Away
  • At-Risk Behaviors
  • Family & Relationship Conflict
  • School-Based Concerns
  • Self-Image

Continuum of Care

In our efforts to offer continuum of care many of our homeless and runaway teenagers that age out of the shelter prior to returning to their home or into the foster system may be candidates for out Transitional Living Program (TLP).

We encourage any youth or family that is concerned about their situation at home to contact us for free counseling towards easing family conflict and issues. Call us today, at 972-424-4626.

Transitional Living Program

City House’s Transitional Living Program (TLP) is designed for homeless young adults, ages 18 to 22, focusing on helping them grow and learn to live independently.

These young adults are aspiring individuals, often coming from a home with unresolved family conflict, many have aged out of foster care with limited skills, or are victims of abuse and neglect choosing to be homeless.

Meet KC, and read his TLC success story here.

Rapid Rehousing Program

Rapid re-housing involves providing temporary financial assistance and services to our young adults who have demonstrated core life skills competence and are ready to be more independent and move to permanent housing.

Preparation for a Better Life

We currently offer three supervised homes all located in Collin County- one for males and two for females. The program is voluntary, with a thorough application process along with specific conditions that residents attend school and/or work, and abide by strict rules (i.e. no overnight guests, no drugs or alcohol, certain chores, etc.).

Does your company have a job opening for a young adult working hard to make a change in his/her life? Please contact us, at: 972-424-4626.

Residents can stay up to 18 months. They are also required to attend life skills classes that focus on topics like budgeting, searching for a job, learning how to do laundry and other chores, resume building, interviewing and applying for college.

Services for Residents

The TLP program offers clients a wealth of resources to aid in their growth toward independent living through expansive services such as:

  • Residential Care (up to 18 months)
  • Case Management
  • Tutoring
  • School Enrollment
  • Guidance for Educational Goals and GED Preparation
  • College Application Assistance
  • College Scholarship Aid
  • Networking Opportunities
  • Job Search
  • Resume Development
  • Interview Skills and Role Play
  • Enrichment Workshops
  • Individual Life Coaching
  • Counseling
  • Referrals
  • Enrichment Experiences



Click here for Program Application


Youth Resource and Outreach Center

Youth Resource and Outreach Center

There When They Need Us

City House also operates a Youth Resource and Outreach Center for teenagers and at-risk young adults up to 21 years. Located within walking distance of a DART station and bus stop our location makes it convenient for young people to get to us from almost any community served by the rail or bus.

We are here to Help

Whether in a crisis and needing to talk with a counselor, seeking help with a job search, or even taking one of City House’s life skills classes, the Youth Resource and Outreach Center is a go to destination when help is needed.

Need Help? Not getting along with your parents/family and don’t know where to turn? Is your current home situation one that you feel you cannot stay any longer, or you don’t feel safe, or your parents/guardian have asked you to leave? Call us immediately at 972-424-4626. We are here to help you!

Youth Resource and Outreach Center
830 Central Parkway East #350, Plano, TX 75074 (972-424-4626)

At-Risk Teenagers and Young Adults up to 21 years are provided

  • Basic Needs: Food/clothing/toiletries
  • Transportation assistance
  • Crisis consultation (in person & via phone)
  • Access to computers and Resource & Reference Library
  • Resource Referrals & Case Management
  • Education assistance
  • Job Training & Money Management
  • Life Skills
  • Counseling
  • At-Risk Behaviors Identification
  • Family & Relationship Conflict
  • School-Based Concerns
  • Self-Image

Community Outreach-Prevention and Intervention through Understanding.

Our Community Outreach Program provides prevention services for youth and young adults through the Youth Resource and Outreach Center through education and aligning with additional client resources.

Community Outreach

  • Collin County judicial system
  • ISD and local school districts
  • City and County Police/Sherriff departments
  • Local Churches
  • Roving Street Teams

Client Resources with:

  • Local Social Service Agencies to help meet clients advanced physical, psychological, and medical needs
  • County Coalitions focusing on homeless prevention and family violence
  • Local Churches
  • Partnership Non-Profits

Youth Resource and Outreach Center providing support services for youth and young adults including:

  • Crisis Consultation both in person and via phone
  • Case Management Services
  • Referral Assistance
  • Education Assistance
  • Job Training & Money Management
  • Life Skills
  • Roving Street Teams

Our Community Outreach Team Wants to Meet With You!

To arrange for a presentation or to speak with an Outreach Team member, please call 972-424-4626.